Daygroup
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Network Support Person

Network Support Person- Sudbury

Purpose:

Responsibilities:

  • Under management supervision, and as part of a team, provide front-line tech support, on-site and in-person, to end users in a fast-paced office and equipment environment
  • Monitor, prioritize and respond effectively to requests for technical support
  • Maintain all computer hardware and software applications for desktops, laptops, and mobile devices
  • Be/become the in-house expert on key applications used at Day Group
  • Provide instruction to end users on how to remedy common issues and assist end users to maximize the use of applications, computers and network resources
  • Maintain network, internet and cloud security
  • Ensure end-user compliance with policies, procedures and processes as defined by the department and/or company
  • Monitor and maintain data protection systems and network infrastructure
  • Monitor, manage and maintain other infrastructure technologies such as phone systems, fuel monitoring etc
​

Qualifications:

  • Degree in Information Technology or Computer Science from an accredited on-site university or college
  • Additional professional certifications such as Comptia A+ and Comptia Network+, Microsoft MCP, Cisco CCNA would be considered assets
  • Thorough understanding of networking technologies, and networking technologies as applied in a business/office environment
  • 3 to 5 years work experience related to the IT field, with a minimum of 2 years’ experience in supporting users in an on-site, in-person face-to-face IT Help Desk role
  • Excellent verbal and written communication skills
  • Excellent inter-personal skills and ability to effectively communicate/instruct technical information to non-technical personnel
  • Excellent troubleshooting skills from issue identification through resolution, instruction and documenting solution
  • Proficiency and practical real-world experience with Active Directory, Windows Server 2012/2016/2019, Exchange Server (on-premises), Windows 10 Pro, Microsoft Office 2016/365 (incl. Word, Excel, Outlook)
  • Thorough understanding and experience with various backup technologies
  • Thorough understanding and experience with client/server architecture over TCP/IP, including Microsoft SQL
  • Thorough understanding and experience with technologies and applications relating to internet security, data privacy, virus and malware protection and cloud services
  • Proficiency in installing, configuring, and maintaining personal computers, servers, network devices, mobile devices, and all related hardware and software
  • Extensive experience and skill at time-management, organization, self-management, and establishing priorities
  • Commitment to self-improvement and on-going self-learning in the applied IT skills area
  • Ability to work well under authority and as a valued team member, while at the same time possessing the ability to work self-motivated and at times with minimal supervision
  • Ability to learn and support new systems and applications
  • Ability to occasionally lift and/or move equipment and/or supplies up to 25 kg
  • Provide on-site in-person help desk support and resolve problems to the end-user’s satisfaction in a professional, prompt and courteous manner. End-user satisfaction at the company is a key measure of successful Network support.
  • Prioritize IT Help Desk response to end-user questions, issues and problems, and for common issues, effect “knowledge transfer” in non-technical terms to the end-user
  • Perform proactive follow up with end-users on previous questions and service issues to ensure that issues are in fact resolved with lasting solutions
  • Document problem resolution, and maintain and update self-help and staff knowledge databases. Document internal procedures and fixes. Proactively develop and conduct training on various applications as per the company’s standardized policies and procedures
  • Provide orientation and application instruction to all new and existing users on computers and other technologies, according to the company’s standardized policies and procedures
  • Maintain network security, including AD user and Exchange email management, rights access within company applications and at the file level, firewall security, anti-malware and anti-virus protection
  • Maintain confidentiality with regard to all information, accessed, processed and stored by end-users on computers, devices and network resources
  • Inventory all equipment, software, and software licenses on an on-going basis
  • Install and maintain all hardware and application software systems, including new and existing computers, their peripherals, all applications, and all other tools and devices used by end-users at the company
  • Proactively test, perform, and document all operating system and application installation and upgrades, and use efficient deployment methods
  • Manage and safeguard the company’s data, including backup systems and information flow
  • Assist management with suggestions on improving use of existing technologies and recommendations on the implementation of new technologies at the company
  • Participate in the hardware and software ordering process, and IT budget tracking
  • Interface when needed with outside service organizations and resource personnel in conjunction with IT support functions
  • Proactively work to improve the end-user experience

Position:

  • Permanent Full Time
  • Benefits/Pension
  • Social Club
  • Sudbury
  • 3 Years IT Experience Required

Pre-employment drug screening is required

Apply Now

    Just fill in the required boxes below

    Insert first & last name
    Insert which position are you applying for
    Insert a valid email address
    Insert phone number including area code
    Insert which branch location you are applying to: Sudbury, Levack,or Timmins
    Max file size: 20MB
    File must be .pdf .doc or .jpg format
    Max file size: 20MB
    Insert Drivers Abstract if you have one available. File must be .pdf .doc or .jpg format
    Insert names and contact information for THREE references. Can be work or character references
APPLY NOW

- OR -

Mail/Drop Off

Day Group
2500 Elm Street
Azilda ON
P0M 1B0

Fax

(705) 682-2739

Email

kari.huntington@daygroup.ca
Qualified candidates must submit their resume, drivers abstract, and three references
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  • Home
  • About
    • Who We Are
    • Where We Are
  • Services
    • Aerial Drone Services
    • Construction Services
    • Line Painting Services
    • Mining Services
    • Pipe Fusing Services
    • Pit & Quarry Services
    • Rail Services
    • Safety & Training Services
    • Spill Response & Environmental Remediation Services >
      • Spill Response Locations
    • Transportation Services >
      • Fleet Maintenance Services
    • Waste Management Services
  • Employment
    • Truck & Coach Mechanic/Apprentice
    • DZ Driver
    • Excavator Operator
    • AZ Short/Light Haul (ETI) Driver
    • AZ Long Haul/Float Driver
    • Loader Operator
    • DZ Curbside Driver/Collector
    • AZ Short/Heavy Haul Driver
    • Crushing & Screening Plant Operator
    • Welder
  • Contact