Network Support Person- Sudbury

Purpose:

Responsibilities:

• Under management supervision, and as part of a team, provide front-line tech support, on-site and in-person, to end users in a fast-paced office and equipment environment
• Monitor, prioritize and respond effectively to requests for technical support
• Maintain all computer hardware and software applications for desktops, laptops, and mobile devices
• Be/become the in-house expert on key applications used at Day Group
• Provide instruction to end users on how to remedy common issues and assist end users to maximize the use of applications, computers and network resources
• Maintain network, internet and cloud security
• Ensure end-user compliance with policies, procedures and processes as defined by the department and/or company
• Monitor and maintain data protection systems and network infrastructure
• Monitor, manage and maintain other infrastructure technologies such as phone systems, fuel monitoring etc

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Qualifications:

• Degree in Information Technology or Computer Science from an accredited on-site university or college
• Additional professional certifications such as Comptia A+ and Comptia Network+, Microsoft MCP, Cisco CCNA would be considered assets
• Thorough understanding of networking technologies, and networking technologies as applied in a business/office environment
• 3 to 5 years work experience related to the IT field, with a minimum of 2 years’ experience in supporting users in an on-site, in-person face-to-face IT Help Desk role
• Excellent verbal and written communication skills
• Excellent inter-personal skills and ability to effectively communicate/instruct technical information to non-technical personnel
• Excellent troubleshooting skills from issue identification through resolution, instruction and documenting solution
• Proficiency and practical real-world experience with Active Directory, Windows Server 2012/2016/2019, Exchange Server (on-premises), Windows 10 Pro, Microsoft Office 2016/365 (incl. Word, Excel, Outlook)
• Thorough understanding and experience with various backup technologies
• Thorough understanding and experience with client/server architecture over TCP/IP, including Microsoft SQL
• Thorough understanding and experience with technologies and applications relating to internet security, data privacy, virus and malware protection and cloud services
• Proficiency in installing, configuring, and maintaining personal computers, servers, network devices, mobile devices, and all related hardware and software
• Extensive experience and skill at time-management, organization, self-management, and establishing priorities
• Commitment to self-improvement and on-going self-learning in the applied IT skills area
• Ability to work well under authority and as a valued team member, while at the same time possessing the ability to work self-motivated and at times with minimal supervision
• Ability to learn and support new systems and applications
• Ability to occasionally lift and/or move equipment and/or supplies up to 25 kg

• Provide on-site in-person help desk support and resolve problems to the end-user’s satisfaction in a professional, prompt and courteous manner. End-user satisfaction at the company is a key measure of successful Network support.
• Prioritize IT Help Desk response to end-user questions, issues and problems, and for common issues, effect “knowledge transfer” in non-technical terms to the end-user
• Perform proactive follow up with end-users on previous questions and service issues to ensure that issues are in fact resolved with lasting solutions
• Document problem resolution, and maintain and update self-help and staff knowledge databases. Document internal procedures and fixes. Proactively develop and conduct training on various applications as per the company’s standardized policies and procedures
• Provide orientation and application instruction to all new and existing users on computers and other technologies, according to the company’s standardized policies and procedures
• Maintain network security, including AD user and Exchange email management, rights access within company applications and at the file level, firewall security, anti-malware and anti-virus protection
• Maintain confidentiality with regard to all information, accessed, processed and stored by end-users on computers, devices and network resources
• Inventory all equipment, software, and software licenses on an on-going basis
• Install and maintain all hardware and application software systems, including new and existing computers, their peripherals, all applications, and all other tools and devices used by end-users at the company
• Proactively test, perform, and document all operating system and application installation and upgrades, and use efficient deployment methods
• Manage and safeguard the company’s data, including backup systems and information flow
• Assist management with suggestions on improving use of existing technologies and recommendations on the implementation of new technologies at the company
• Participate in the hardware and software ordering process, and IT budget tracking
• Interface when needed with outside service organizations and resource personnel in conjunction with IT support functions
• Proactively work to improve the end-user experience

Position:

• Permanent Full Time
• Benefits/Pension
• Social Club
• Sudbury
• 3 Years IT Experience Required

Pre-employment drug screening is required

Apply Now

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Mail/Drop Off

Day Group
2500 Elm Street
Azilda ON
P0M 1B0

Fax

(705) 682-2739

Email

kari.huntington@daygroup.ca

Qualified candidates must submit their resume, drivers abstract, and three references