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IT Support Representative

IT Support Representative- Sudbury

William Day Construction Limited, is looking to fill the position of IT Support Representative. The candidate will be responsible for providing internal IT support; consisting of mobile device and computer setup/management, hardware maintenance and general troubleshooting. This position will provide technical advice and assistance to employees under the general direction of the IT Systems Engineer.

Desired Skills:

​
  • Attention to Detail, regardless of the volume of duties encountered.
  • Ability to handle high pressure situations.
  • Time Management with the ability to prioritize duties/ tasks at hand.
  • Willingness to learn and keep up with new technologies from time to time
  • Problem Solving skills to enable effective break down of a situation into smaller pieces, to identify key issues in a logical and analytical method in order to solve problems as they arise.
  • Continuous Improvement to develop and improve job responsibilities through required skills and increasing knowledge. 

Responsibilities:

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  • Taking telephone or email inquiries; troubleshooting to provide daily first-level technical support to internal employees. 
  • Providing support for Microsoft operating systems and programs as well other common small business applications. 
  • Remotely accessing workstations/mobile devices to perform necessary maintenance, solve PC hardware, software, or minor network problems.
  • Provide troubleshooting and support for internet connectivity and email issues as they arise.
  • Maintaining and updating virus protection on desktops, and other software installation as required.
  • Setup and Maintenance of mobility devices, utilization of MDM software. Configuration of workstations
  • Fix and repair printers, scanners and other peripheral devices as required.
  • Assisting with network administrative services (Passwords, Email Accounts, Troubleshooting, and Security)
  • Keeping a record of documentation of resolutions for future reference
Assisting the IT Systems Engineer with projects and other relevant duties as required

Experience & Qualifications:

  • Post-Secondary Diploma or Degree in the field of IT or Computer Science.
  • A+ Certification is mandatory. CCNA/MCSA is an asset.
  • Hands-on experience with Active Directory, Windows 10, Server 2016, Exchange, Hyper-V, WDS, and Office 365 services.
  • 1-2 years’ experience working in an IT Technical support role mainly focused on troubleshooting issues with PC hardware and software.
  • Experience with MDM solutions such as Maas360 is required.
  • Configuration and deployment of iPhones, Android devices and Tablets.
  • Strong written and verbal communication skills 

Position:

  • 40 hours per week- Monday to Friday with the possibility of staggered hours to compensate for maintenance windows
  • Permanent Full Time
  • Benefits/Pension
  • Social Club

Pre-employment drug screening is required

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  • Home
    • Our History
  • Services
    • Surface Mining Services >
      • Construction Services
      • Crushing & Screening Services
      • Pipe Fusing Services
    • Transportation Services >
      • Fleet Maintenance
    • Aerial Drone Services
    • Rail Services
    • Tire Recycling Services
    • Line Painting Services
  • Employment
  • Contact