IT Systems Administrator- Sudbury
Purpose:
- Reporting to the Senior IT Systems Engineer, the IT Systems Administrator will administer and maintain Windows Servers, and provide escalated technical support, on-site and in-person to end users in a fast-paced office environment
- Monitor, prioritize and respond effectively to requests for technical support
- Maintain all computer hardware and software applications for desktops, laptops, and mobile devices
- Be/become the in-house expert on key applications used at the firm
- Provide instruction to end users on how to remedy common issues and assist end users to maximize the use of applications, computers, and network resources
- Maintain network, internet, and cloud security
- Ensure end-user compliance with policies, procedures and processes as defined by the department and/or company
- Monitor and maintain data protection systems and network infrastructure
- Monitor, manage and maintain other infrastructure technologies such as Avaya phone systems
Responsibilities:
- Perform on-site server hardware maintenance and OS updates regularly
- Provide on-site in-person technical support and resolve problems to the end-user’s satisfaction in a professional, prompt, and courteous manner. End-user satisfaction at the company is a key measure of successful IT Help Desk support.
- Prioritize assigned tasks while resolving issues and problems; Participate in effective knowledge transfer in non-technical terms to the end-users
- Perform proactive follow up with end-users on previous questions and service issues to ensure that issues are in fact resolved with lasting solutions
- Document problem resolution and maintain and update self-help and staff knowledge databases. Document internal procedures and fixes. Proactively develop and conduct training on various applications as per the company’s standardized policies and procedures
- Provide orientation and application instruction to all new and existing users on computers and other technologies, according to the company’s standardized policies and procedures
- Maintain network security, including AD user and Exchange email management, rights access within company applications and at the file level, firewall security, anti-malware and anti-virus protection
- Maintain confidentiality with regard to all information, accessed, processed and stored by end-users on computers, devices and network resources
- Inventory all equipment, software, and software licenses on an on-going basis
- Install and maintain all hardware and application software systems, including new and existing computers, their peripherals, all applications, and all other tools and devices used by end-users at the company
- Proactively test, perform, and document all operating system and application installation and upgrades, and use efficient deployment methods
- Manage and safeguard the company’s data, including backup systems and information flow
- Assist management with suggestions on improving use of existing technologies and recommendations on the implementation of new technologies at the company
- Participate in the hardware and software ordering process, and budget tracking
- Interface when needed with outside service organizations in conjunction with IT support functions
- Proactively work to improve the end-user experience
Minimum Qualifications:
- Bachelor’s Degree or Associate Degree in Information Technology or Computer Science from an accredited on-site university or college (or) Equivalent work experience
- Professional certifications such as MCSE and Cisco Certificates (CCNA or higher) would be considered assets
- Thorough understanding of server infrastructure and Windows operating systems as applied in a business/office environment
- 3 to 5 years of Systems Administration experience, with a minimum of 2 years’ experience in supporting users in an on-site, in-person face-to-face IT Support role
- Excellent verbal and written communication skills
- Intermediate to Advanced PowerShell scripting skills
- Good understanding of Security concepts like POLP, JEA, and JIT access
- Knowledgeable about ITIL processes and asset management
- Excellent inter-personal skills and ability to effectively communicate/instruct technical information to non-technical personnel
- Excellent troubleshooting skills from issue identification through resolution, instruction, and documenting solution
- Proficiency and practical real-world experience with Active Directory, Windows Server 2016/2019, Exchange Server (on-premises & cloud), Windows 10, Microsoft Office 365 (incl. Word, Excel, Outlook)
- Thorough understanding and experience with various backup technologies such as Avamar and Veeam
- Thorough understanding of virtualization concepts and with VMWare v6.x or later
- Thorough understanding and experience with client/server architecture over TCP/IP, including Microsoft SQL
- Thorough understanding and experience with technologies and applications relating to internet security, data privacy, virus and malware protection and cloud services
- Proficiency in installing, configuring, and maintaining personal computers, servers, network devices, mobile devices, and all related hardware and software
- Extensive experience and skill at time-management, organization, self-management, and establishing priorities
- Commitment to self-improvement and on-going self-learning in the applied IT skills area
- Ability to work well under authority and as a valued team member, while at the same time possessing the ability to work self-motivated and at times with minimal supervision
- Ability to learn and support new systems and applications
- Ability to occasionally lift and/or move equipment and/or supplies up to 25 kg
Position:
- 40 hours per week- Monday to Friday with the possibility of staggered hours to compensate for maintenance windows
- Permanent Full Time
- Benefits/Pension
- Social Club
